Service Ticket

June 2011 News


In the last 6 months Dallan® has set up an exclusive service management system in which the management and computer processes are automated.

The service request may be for a spare part, for technical help or repair: the Dallan sales office opens a Service Ticket, which is associated with the serial number of the Dallan machine.

Dallan clients receive an e-mail informing them of the assigned Service Ticket number that allows the request to be traced and in the case of spare parts to identify the precise position of the part.

All this enables requests and enquiries to be managed with precision, while keeping a track of the whole history of the Dallan machine.

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