At Dallan, we never leave anything to chance and we prefer to prevent and schedule rather than cure.
Our Preventive Maintenance Program involves organising preventive inspection visits by our specialised engineers based on the type of system and number of systems installed in order to identify the action plans and spare parts recommended.
In this case, the following are envisaged:
Preventive services, in which we plan the work scheduled
Scheduled services, different packages depending on the customer and the number of lines
There is no certainty regarding the future: regulations and the hardware and software with which machines need to interact change.
We know this only too well! That’s why we won’t abandon you once you’ve purchased your Dallan system. Instead, we’ll help you keep it up-to-date with technological and regulatory advances.
Our UPGRADE program manages requests for changes to the line after installation. From modifications to the software, to the addition and interfacing of devices such as printers, robots, labelling machines and communication services to ERP and other machines, right up to the customised analysis of the perimeter safety protections for the systems, including the implementation of safety devices as per current legislation.
Here are some examples of the activities most requested:
System re-certification service including bringing into compliance and EC certification
Software and hardware platform replacement and updating service
Preventive service for industry 4.0 implementation
Setting up the teleservice platform for plants over 15 years old
All these activities always require a preliminary check by our engineers.
The selection and dispatch of a spare part requires great skill, experience and great team work: the standard components installed on Dallan lines are already in stock at our warehouse and ready to be shipped 93% of the time.
The Dallan Original Spare Parts service also offers the certainty and peace of mind of components that have been checked and, in the case of electrical and electronic components, already programmed and tested by our Service department.
This service is the classic “on Demand” field service.
Based on the description of the problem and the initial telephone contact, a visit by a Dallan specialised engineer may prove necessary for.
In addition to repairs, the service also includes support for moving systems: in this event, a team of expert engineers will support the customer during the movement and re-commissioning of the system, both remotely and on site.
