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No more endless waiting, jump the queue and get the most from your experience with us!
Unfortunately, as you already know, during its lifetime, it’s normal for a machine to have problems or downtime that force you to stop production.
We know only too well what it means to halt operations even for just a single day, which is why it’s essential to shorten maintenance and repair times in order to keep non-production days to a minimum.
Fortunately, in most cases the problem can be solved using a telephone service or remote assistance (at Dallan, that’s how we resolve 67% of the requests we receive), provided by one of our specialised engineers.
Providing such an effective service, it was reasonable to expect an exponential increase in requests: that’s why we decided to create the Dallan Priority service, to ensure you can have an engineer ready to work on your machine immediately.
This exclusive service allows you to “jump the queue” and have an entire team of experts at your disposal who can immediately give you the utmost support to restart production in the shortest possible time, keeping the downtime of the machine involved to a minimum.
Dallan Priority also includes a package containing a set number of hours of telephone and remote assistance provided by our software engineers, which allows us to get to work on your systems immediately! It’s just like having a Dallan engineer there, by your side.
Indeed, Dallan’s team includes 9 internal software developers: each request is handled from start to finish, without the need to resort to external companies for programming!
At Dallan, we never leave anything to chance and we prefer to prevent and schedule rather than cure.
Our Preventive Maintenance Program involves organising preventive inspection visits by our specialised engineers based on the type of system and number of systems installed in order to identify the action plans and spare parts recommended.
In this case, the following are envisaged:
There is no certainty regarding the future: regulations and the hardware and software with which machines need to interact change.
We know this only too well! That’s why we won’t abandon you once you’ve purchased your Dallan system. Instead, we’ll help you keep it up-to-date with technological and regulatory advances.
Our UPGRADE program manages requests for changes to the line after installation. From modifications to the software, to the addition and interfacing of devices such as printers, robots, labelling machines and communication services to ERP and other machines, right up to the customised analysis of the perimeter safety protections for the systems, including the implementation of safety devices as per current legislation.
Here are some examples of the activities most requested:
All these activities always require a preliminary check by our engineers.
The selection and dispatch of a spare part requires great skill, experience and great team work: the standard components installed on Dallan lines are already in stock at our warehouse and ready to be shipped 93% of the time.
The Dallan Original Spare Parts service also offers the certainty and peace of mind of components that have been checked and, in the case of electrical and electronic components, already programmed and tested by our Service department.
This service is the classic “on Demand” field service.
Based on the description of the problem and the initial telephone contact, a visit by a Dallan specialised engineer may prove necessary for.
In addition to repairs, the service also includes support for moving systems: in this event, a team of expert engineers will support the customer during the movement and re-commissioning of the system, both remotely and on site.
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